How We Work


FREE DELIVERY & COVERAGE AREA

Delivery & Pre-order Info:

With Jou Sun, you can shop fresh groceries at anytime and anywhere. If you successfully place your order by 8:00pm, you can have you order delivered as early as the next day.

To ensure freshest quality, our partners only pack and prepare your products on the day of delivery. Then, our DHL delivery team process and handle your order efficiently and properly, and deliver your order in the scheduled timeslot.

** Some products may require pre-order for our partners to prepare.

Delivery Service : Monday to Friday (Except Public Holidays)



Hong Kong Island

Delivery Fee Coverage Area Delivery Timeslot
Spend $400 to waive $60 delivery fee HK - Except Chung Hom Kok / Stanley / Ma Hang / Tai Tam / Tai Tam Tuk / Red Hill / Shek O / Chai Wan / Siu Sai Wan / Heng Fa Chuen (Pak Sha Wan) / Tai Koo Shing / Shau Kei Wan / Sai Wan Ho / Repulse Bay / Quarry Bay 1 - 3 pm
HK - Only Chung Hom Kok / Stanley / Ma Hang / Tai Tam / Tai Tam Tuk / Red Hill / Shek O / Chai Wan / Siu Sai Wan / Heng Fa Chuen (Pak Sha Wan) / Tai Koo Shing / Shau Kei Wan / Sai Wan Ho / Repulse Bay / Quarry Bay 3 - 5 pm
HK - Only Happy Valley / Mid Level / Sai Wan 5 - 7 pm
Kowloon

Delivery Fee Coverage Area Delivery Timeslot
Spend $500 to waive $70 delivery fee KLN - All 4 - 6 pm
KLN - All 5 - 7 pm
New Territories

Delivery Fee Coverage Area Delivery Timeslot
Spend $500 to waive $70 delivery fee NT - Only Tsuen Wan / Kwai Chung / Tsing Yi 4 - 6 pm
NT - Only Tiu Keng Leng / Tseung Kwan O / Hang Hau / Ma On Shan / Clear Water Bay / Sai Kung / Sha Tin / Tai Wai / Fo Tan / Tai Po (Providence Bay + Science Park Only) 5 - 7 pm

* T&C:
  1. To enjoy our free delivery service, our drivers require direct vehicle access to your building. For walk-ups, we include up to 2 flights of stairs. For other locations, please contact us to arrange a meetup point.
  2. If you selected “Attended”, but no one at home: We are unable to find you or contact you and the driver cannot go in your building to put your order as a doorstep delivery; we will arrange re-delivery on the same day, and will charge an additional delivery fee by region.


Non-delivery areas:
  • TVB City, PCCW Tsuen Wan Telephone Exchange, Swimming Pool, Playground, Retirement Home, Ocean Park, Tunnel Toll Station, Hong Kong International Airport, South Lantau Island, Disneyland, Islands District, Mui Wo, Tai O, Lamma Island, Yung Shue Wan, Sok Kwu Wan, Peng Chau, Cheung Chau, Donglong Wan Village, Po Toi Islands, Lung Kwu Chau, Soko Islands, Sky 100, Tai Mo Shan, Pier, MTR Stations (Store inclusive), Funeral Parlour, Construction Site, Government House, Consulates, Cemetery, Hong Kong Convention and Exhibition Centre (Only to the office / administrative building), Lo Wu, Lok Ma Chau, Man Kam To, Any Restricted Area, Ta Kwu Ling, Mai Po, Tsuen Wan Abattoir, Sha Tau Kok
DELIVERY TYPES
We carefully monitor the conditions in which your products are packed and transported, right up until the moment they are delivered, so that fresh items stay chilled and frozen items remain frozen.

DOORSTEP DELIVERY

Not going to be at home? Select this option and authorize us to leave your items on your doorstep within your selected 2-hr timeslot. Please ensure that our driver has access to your doorstep without having to contact you. We carefully monitor the conditions in which your products are packed and transported, right up until the moment they are delivered, so that fresh items stay chilled and frozen items remain frozen.
Doorstep Deliveries will be packed with ice to keep all of your products at their proper temperatures until the end of your delivery window. We encourage you to retrieve your groceries as soon as possible once delivered.

ATTENDED DELIVERY

Select a 2-hour appointment when someone will be present to sign for your delivery. If we are unable to find you or contact you during your appointment, we will treat your order as a doorstep delivery. (T&C : 2)
SPECIAL DELIVERY ARRANGEMENT

RAINSTORMS & TYPHOON 8

Jou Sun deliveries will be suspended in the event of red or black rainstorm warnings, typhoon signal no. 8 or above.