How We Work
Green DeliveryFree when you spend $200
- Arrives soonest in 2 days
- Order prepared on the day before delivery and stored in temperature controlled warehouse. Delivered next day.
- 5-hour delivery window
- You have to be home to sign for your order.
- If we are unable to contact you during your appointment, you authorise us to leave your order at your doorstep. Temperature control will not be guaranteed from this point on.
No Instant SMS or email notification upon delivery
- $60 delivery fee for order below $200
Signature DeliveryFree when you spend $400
- Arrives soonest by tomorrow
- Prepared on delivery day. Delivered on the same day.
- 2-hour delivery window
- Not going to be home? Just choose our doorstep option.
- Attended and Doorstep Delivery
Instant SMS or email notification upon delivery
- $35 delivery fee for $200 - $400 order
Important Delivery Terms to Note
Your deliveries are 100% tracked from harvest, consolidation to delivery by Jou Sun. We carefully monitor the conditions in which your products are packed and transported, right up until the moment they are delivered, so that fresh items stay chilled and frozen items remain frozen.
Delivery times slots are our best estimates, and subject to traffic, weather and other unexpected conditions. We will try to inform you of any delivery delays and make alternative delivery arrangements if possible. However, you cannot cancel your order due to delivery delays.
Some products require additional time to prepare. They are indicated by the button. You can see the earliest delivery time of that product in the product detail page.
Our drivers require direct vehicle access to your doorstep. Please ensure that our driver has access to your doorstep without having to contact you. If we cannot access your doorstep at the selected delivery appointment and cannot contact you, redelivery will be scheduled at a redelivery fee of $80.
For full details, please visit our terms and conditions.