How We Work


Delivery & Pre-order Info:

With Jou Sun, you can shop fresh groceries at anytime and anywhere. If you successfully place your order by 11:59pm, you can have you order delivered as early as the next day. (Please note that, starting from Feb 10, we will move our cut-off time from 11:59 PM to 8:00 PM which enables us to handle our growing order-volumne and also to offer you an even richer selection of locally farmed produce.

To ensure freshest quality, our partners only pack and prepare your products on the day of delivery. Then, our DHL delivery team process and handle your order efficiently and properly, and deliver your order in the scheduled timeslot.

** Some products may require pre-order for our partners to prepare.

Free Delivery & Coverage Area

  Hong Kong Island Kowloon New Territories
Delivery Fee Spend $400 to waive $60 delivery fee Spend $500 to waive $70 delivery fee Spend $500 to waive $70 delivery fee
Coverage Area Hong Kong Island Kowloon Tiu Keng Leng, Tseung Kwan O, Hang Hau, Ma On Shan, Clear Water Bay, Sai Kung, Sha Tin, Tai Wai, Fo Tan, Tai Po (Ma Liu Shui, Kau To Shan, Science Park, Tai Po Market only)
Delivery Timeslot 1 - 5 pm (choose your 2-hr delivery slot) 4 - 6 pm (choose your 2-hr delivery slot) 5 - 7 pm

* T&C: To enjoy our free delivery service, the address you entered should have full vehicle access.

Non-delivery areas:
  • TVB City, PCCW Tsuen Wan Telephone Exchange, Swimming Pool, Playground, Retirement Home, Ocean Park, Tunnel Toll Station, Hong Kong International Airport, South Lantau Island, Disneyland, Islands District, Mui Wo, Tai O, Lamma Island, Yung Shue Wan, Sok Kwu Wan, Peng Chau, Cheung Chau, Donglong Wan Village, Po Toi Islands, Lung Kwu Chau, Soko Islands, Sky 100, Tai Mo Shan, Pier, MTR Stations (Store inclusive), Funeral Parlour, Construction Site, Government House, Consulates, Cemetery, Hong Kong Convention and Exhibition Centre (Only to the office / administrative building), Lo Wu, Lok Ma Chau, Man Kam To, Any Restricted Area, Ta Kwu Ling, Mai Po, Tsuen Wan Abattoir, Sha Tau Kok
We carefully monitor the conditions in which your products are packed and transported, right up until the moment they are delivered, so that fresh items stay chilled and frozen items remain frozen.


Not going to be at home? Select this option and authorize us to leave your items on your doorstep within your selected 2-hr timeslot. Please ensure that our driver has access to your doorstep without having to contact you.
Doorstep Deliveries will be packed with ice to keep all of your products at their proper temperatures until the end of your delivery window. We encourage you to retrieve your groceries as soon as possible once delivered.


Select a 2-hour appointment when someone will be present to sign for your delivery. If we are unable to find you or contact you during your appointment, we will treat your order as a doorstep delivery.


Jou Sun deliveries will be suspended in the event of red or black rainstorm warnings, typhoon signal no. 8 or above.