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How We Work


FREE DELIVERY & COVERAGE AREA
Type address above to get minimum delivery and cost for your address.




DELIVERY INFORMATION
Green Delivery
Signature Delivery
Delivery Time 2-day Delivery Next-day Delivery
Minimum Spend (None) $200
Delivery Fee $60 $35
FREE Delivery When You Spend $200 $400
Cut Off Time 8:00 PM 8:00 PM
Delivery Option

Tues - Sat

1pm - 5pm

Mon - Fri (two-hour time slots)

1-3, 2-4, 3-5 or 5-7pm

Delivery Types Attended delivery only Both attended delivery and doorstep delivery available
Freshness Order prepared on the day before delivery and stored in temperature controlled warehouse Harvested / prepared on Delivery Day
Suitable for...

- Smaller households

- Making frequent orders

- Larger households

- Require faster delivery





DELIVERY TYPES
We carefully monitor the conditions in which your products are packed and transported, right up until the moment they are delivered, so that fresh items stay chilled and frozen items remain frozen.

Attended Delivery

Signature Delivery

Select a 2-hour appointment when someone will be present to sign for your delivery. If we are unable to find you or contact you during your appointment, we will treat your order as a doorstep delivery. (T&C : 2)

Green Delivery

If no one is available to receive the order at the selected delivery appointment, redelivery will be scheduled and a redelivery fee of $80 will be charged.

Doorstep Delivery

Signature Delivery

Not going to be at home? Select this option and we will leave your items on your doorstep within your selected 2-hr timeslot. Please ensure that our driver has access to your doorstep without having to contact you. Doorstep Deliveries will be packed with additional ice to keep all products at proper temperatures until the end of your delivery window. Please retrieve your groceries as soon as possible.





DELIVERY TYPES
Green Delivery Examples
  • If you order at 7:30pm on Monday, you will be able to select a delivery for Wednesday*
  • If you order at 8:30pm on Monday, you will be able to select a delivery for Thursday*
  • If you order at 7:30pm on Friday, Saturday and Sunday, you will be able to select a delivery for Tuesday*
Signature Delivery Examples
  • If you order at 7:30pm on Monday, you will be able to select a delivery for Tuesday*
  • If you order at 8:30pm on Monday, you will be able to select a delivery for Wednesday*
  • If you order at 7:30pm on Friday, Saturday and Sunday, you will be able to select a delivery for Monday*

* Delivery capacity and availability is subject to our terms and delivery areas. Some products may also require pre-ordering, while some stores may be closed on certain days.





SPECIAL DELIVERY ARRANGEMENT

RAINSTORMS & TYPHOON 8

Jou Sun deliveries will be suspended in the event of red or black rainstorm warnings, typhoon signal no. 8 or above.




Delivery and Damage Policies

Jou Sun orders are packaged by our merchants, then delivered directly to you for maximal freshness and minimal handling. However, occasionally, damages or missing items still occur. If you find anything wrong with your order, contact us within 24hrs of receiving your order. To speed up processing, please take a picture of the problem and include your order number in an email to ask@jousun.com. We will try our best to make it right.

To read our delivery terms of service, please click here.