In these trying times, everyone has a part to play in helping to stop the spread of Covid-19. A record number of customers have turned to online grocery services such as Jou Sun in order to receive fresh groceries from the safety of home. While we are proud to play a part in the lifestyle changes of our customers, we are also facing new challenges and responding to them with new measures that we would like to inform you of.
為什麼沒有送貨日期或時段可供選擇？ Why have there been no delivery dates or time slots for me to select?
The recent re-escalation of the Covid-19 situation has brought a third wave of order surge to Jou Sun, causing our delivery schedule to often be completely full for the upcoming week. Unfortunately with limited resources we have not been able to respond flexibly enough to immediately open additional capacity to fulfil demands. Various technical issues as well as stock-keeping difficulties for stores are also preventing us from offering time slots more than 7 days in advance on our checkout page. We are, however, aware that shorter waiting times would benefit both our customers and our stores tremendously, so please rest assured that we are working around the clock to put new plans together to increase our daily delivery capacity.
我現在可以怎樣下單？How do I place an order in the meantime?
If you want to place an order, additional delivery time slots will be made available for selection at 8pm every night. Your items will be saved in your cart as long as you are logged in if you wish to browse and add products at a different time. Thank you for your understanding and apologies for the inconvenience.
Plus 會員可優先選擇 Exclusive Benefit For Plus Members
Jou Sun Plus 會員除了運費和行政費優惠外，肺炎疫情期間更可於每晚7時優先選擇新開的送貨時段。換言之，如果您是Plus 會員，您便有新開放時段的一小時獨家結算時間。
Jou Sun Plus members can enjoy Early Access Scheduling during the Covid-19 outbreak. Plus members can select the newly opened slots at 7pm every day. If you are Plus member, you will have an hour exclusive checkout period for the newly added slots.
你們實行甚麼措施來保持衛生及社交距離？What measures have you put in place to ensure proper hygiene and social distancing?
- 無確診大廈或地址/家居隔離個案: 於疫情期間，我們會實行無接觸送貨服務。
- 確診大廈或地址: 如送貨地址或你居住的大廈有確診個案。目前，
Being in the business of fresh groceries, hygiene, safety, and traceability has always been our top priorities. Having said that, we also have additional measures in place at this time:
1) It is the official company policy of our logistics partner that all staff members must wear face masks at all times while on duty. This includes delivery drivers.
2) Reducing face-to-face contact when receiving your delivery:
- Buildings with no confirmed of COVID-19/Home isolation- To make sure we keep you, your products and our employees safe, we will leave the order at your doorstep. Packed with proper temperature controls.
- Buildings with confirmed of COVID-19- If a case is confirmed in your building, our driver will leave the order at the concierge
*Buildings with confirmed of cluster infection COVID-19. Delivery service suspension, until further notice.
We thank you for your trust and support at this difficult time and we look forward to continue serving you. We’re all in this together.