2019631300.8dd5717.7b162a8971ce4f3782bd2cd71409396c
Food discovery channel

早晨服務調整Jou Sun Is Transforming

感謝您對早晨的支持。由於近數月的單量持續上升,導致物流團隊的派送服務超出負荷,運送時間延遲等情況持續,以致客戶服務團隊也受到影響。對於影響了客戶在過去數月的購物體驗和不便,我們團隊深表歉意。為了保障客人的購物體驗,我們正努力籌備新的運輸團隊,藉以加強我們的派送服務,全新的早晨物流團隊將為大家服務。對各位顧客造成不便,請多多包涵。
Thank you for supporting Jou Sun. With the steady increase in orders over the last few months, our logistics provider is struggling to cope with the demand. We are aware of continued delays in our delivery service, which has inundated our customer service team, leading to slow response time. We sincerely apologize for the unsatisfactory customer experience in the last few months. Unable to find a logistics partner that can meet the high standards that we wish to provide our merchants and shoppers, we have decided to set up our own operations and logistics.

早晨新流程給予你更佳的購物體驗
Our new flow is designed to address your top requests:

1)更準確的交貨時間
More accurate delivery time estimates sent to you the night before delivery

2)使用專用收貨設備,可減少產品損壞
Specialized pickup equipment to minimize product damage

3)以更準確的方式點算貨品以減少丟失/錯單的機會
Item-based tracking to reduce lost / misplaced product

4)使用可回收的手提袋減少一次性包裝
Returnable totes to minimize single-use packaging

5)使用乾冰冷凍食品包裝,以保持合適的食品溫度
Dry ice frozen goods packaging to keep your groceries at the right temperature

在接下來的兩週裹,我們將為遷移倉庫作最後的準備,希望大家可以繼續支持<早晨>, 我們正在竭盡全力去加快有關進程。請關注我們的電子郵件或Facebook頁面,以了解有關我們服務的最新消息。
In the next 2 weeks as we make the final preparations for our move, we ask for your continued patience and understanding. This is a bold move for our team, and one that we can only make with your continued support. Please follow our emails or Facebook page for more details about our transition.

Jessica & Chris

Leave a Reply

Your email address will not be published. Required fields are marked *