Thank you for supporting Jou Sun. With the steady increase in orders over the last few months, our logistics provider is struggling to cope with the demand. We are aware of continued delays in our delivery service, which has inundated our customer service team, leading to slow response time. We sincerely apologize for the unsatisfactory customer experience in the last few months. Unable to find a logistics partner that can meet the high standards that we wish to provide our merchants and shoppers, we have decided to set up our own operations and logistics.
Our new flow is designed to address your top requests：
More accurate delivery time estimates sent to you the night before delivery
Specialized pickup equipment to minimize product damage
Item-based tracking to reduce lost / misplaced product
Returnable totes to minimize single-use packaging
Dry ice frozen goods packaging to keep your groceries at the right temperature
In the next 2 weeks as we make the final preparations for our move, we ask for your continued patience and understanding. This is a bold move for our team, and one that we can only make with your continued support. Please follow our emails or Facebook page for more details about our transition.
Jessica & Chris