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疫情期間送貨安排 Delivery Service During Covid-19 Outbreak

在艱難的抗疫時期,每人都要盡責,做好抗疫。當大家都盡量留在家中的時候,使用網上買餸服務的人數亦有驚人的增長。早晨團隊能夠在這方面支持大家而感到自豪。同時,我們亦正在面對新挑戰,並需要實行新措施,希望能夠在此跟大家作出通知。

In these trying times, everyone has a part to play in helping to stop the spread of Covid-19. A record number of customers have turned to online grocery services such as Jou Sun in order to receive fresh groceries from the safety of home. While we are proud to play a part in the lifestyle changes of our customers, we are also facing new challenges and responding to them with new measures that we would like to inform you of.

為什麼沒有送貨日期或時段可供選擇? Why have there been no delivery dates or time slots for me to select?

自一月尾開始,早晨單量升幅高達數倍,而使用現行的運作模式處理現時的單量及升幅是有困難的。鑑於近日肺炎疫情日益嚴峻而導致第二輪單量急增,送貨時段通常在七天前都已經額滿了。在缺乏資源的情況下,我們未能更彈性地增加送貨時段。同時,各種技術問題亦導致我們無法大量開啟七日後的時段,此做法亦對各商戶造成更多存貨量方面的煩惱。我們非常明白縮短等候訂單的時間最能夠解決客人及商戶的煩惱,所以我們正在非常努力地計劃增加每天送貨空額的方案。

Since late January, Jou Sun has seen an order growth of several folds beyond what we were accustomed to, a growth which our current capacity and operations is not designed to support. The recent re-escalation of the Covid-19 situation has brought a second wave of order surge to Jou Sun, causing our delivery schedule to often be completely full for the upcoming week. Unfortunately with limited resources we have not bee able to respond flexibly enough to immediately open additional capacity to fulfil demands. Various technical issues as well as stock-keeping diffiulties for stores are also preventing us from offering time slots more than 7 days in advance on our checkout page. We are, however, aware that shorter waiting times would benefit both our customers and our stores tremendously, so please rest assured that we are working around the clock to put new plans together to increase our daily delivery capacity.

我現在可以怎樣下單?How do I place an order in the meantime?

我們平台於每日晚上8時會開啟更多送貨時段予客人選擇,屆時可以更新網站去選擇。如有需要,只要您已經登入早晨帳戶,您可以在任何其他時間將貨品加入購物車,以便結帳無需浪費時間選購貨品。不便之處,敬請原諒!

If you want to place an order, additional delivery time slots will be made available for selection at 8pm every night. Your items will be saved in your cart as long as you are logged in if you wish to browse and add products at a different time. Thank you for your understanding and apologies for the inconvenience.

Plus 會員可優先選擇 Exclusive Benefit For Plus Members

Jou Sun Plus 會員除了運費和行政費優惠外,肺炎疫情期間更可於每晚7時優先選擇新開的送貨時段。換言之,如果您是Plus 會員,您便有新開放時段的一小時獨家結算時間。
Jou Sun Plus members can enjoy Early Access Scheduling during the Covid-19 outbreak. Plus members can select the newly opened slots at 7pm every day. If you are Plus member, you will have an hour exclusive checkout period for the newly added slots.


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你們實行甚麼措施來保持衛生及社交距離?What measures have you put in place to ensure proper hygiene and social distancing?

作為買餸平台,我們一向認真正視衛生、食物安全、及食物朔源問題。在抗疫時期,我們亦額外實行以下措施:

1) 物流商的官方政策要求所有員工,包括送貨司機,當值時都必須戴上口罩。

2) 接受訂單時減少面對前接觸之政策:

  • 尊尚送貨:您可以繼續選擇不使用紙箱或使用紙箱。選擇不使用紙箱時,司機會將貨品放於類似超市的購物籃內,將貨品從貨車送到送貨地址,讓客人拿取貨品。麻煩客人亦尊重司機,取貨時先戴上口罩。如果您想避免跟司機有面對面接觸,結帳時請選擇使用紙箱。我們會使用字箱運送,並於到達時將貨品放於門外。
  • 低碳送貨:結帳時,低碳送貨只可選擇使用紙箱。鑑於現時情況,您可以在司機送貨前致電通知送貨時間時,要求司機將貨品放於門外。請注意:由於低碳送貨的包裝並不是長期保溫而設,送達後請盡快取回貨品並妥當儲存。

Being in the business of fresh groceries, hygiene, safety, and traceability has always been our top priorities. Having said that, we also have additional measures in place at this time:

1) It is the official company policy of our logistics partner that all staff members must wear face masks at all times while on duty. This includes delivery drivers.
2) Reducing face-to-face contact when receiving your delivery:

  • For Signature Delivery: You can continue to select between unboxed and boxed deliveries. For unboxed deliveries, products are brought up from the van to the delivery address in a basket from which customers can collect their items. We ask that customers also put on a face mask when collecting items from the driver. If you would like to prevent face-to-face contact with the driver, please select boxed delivery at checkout for your order to be packed in a paper box and left outside your address.
  • For Green Delivery: Green Delivery is only offered as boxed delivery. In the current circumstances, we are allowing customers to request drivers to place their deliveries at their doorstep. Simply inform the driver that you would like the order at your doorstep when they call you before your delivery. Please retrieve your order as soon as possible as Green Delivery packaging is not designed to provide prolonged temperature regulation.

多謝大家在困難的時刻繼續信任及支持早晨,我們期待再次為您服務。大家加油,繼續齊心抗疫!
We thank you for your trust and support at this difficult time and we look forward to continue serving you. We’re all in this together.

Stay healthy,
祝 身體健康


Jou Sun

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